A team performance measurement model for continuous improvement

Cicek M., Koksal G., Ozdemirel N.

TOTAL QUALITY MANAGEMENT & BUSINESS EXCELLENCE, vol.16, no.3, pp.331-349, 2005 (SSCI) identifier identifier

  • Publication Type: Article / Article
  • Volume: 16 Issue: 3
  • Publication Date: 2005
  • Doi Number: 10.1080/14783360500054129
  • Journal Indexes: Social Sciences Citation Index (SSCI), Scopus
  • Page Numbers: pp.331-349
  • Keywords: team performance management, total quality, performance measurement and appraisal, health care teams, APPRAISAL, FEEDBACK
  • TED University Affiliated: No


We propose a performance measurement model for providing feedback to total quality teams with the purpose of improvement. This model empowers the teams for their own performance measurement. The management should provide necessary training and facilitation to the teams for effective use of the model. The model has four components: team structure, inputs, processes, and outputs. It suggests methods for developing measures in each component, as well as use of radar charts for presenting measurement results. Teams should work together for developing the measures and necessary data collection mechanisms. The management should validate the appropriateness of the measurement systems developed with regard to organizational policies, goals and objectives. The model has been applied to a health care team for a measurement period. Results are discussed, and suggestions are made for implementing the model in other environments far from a total quality setting.