Gender and Use of E-Government Services in Turkey

Köse T.

in: Gender Gaps and the Social Inclusion Movement in ICT, , Editor, IGI Global, pp.130-146, 2019

  • Publication Type: Book Chapter
  • Publication Date: 2019
  • Publisher: IGI Global
  • Page Numbers: pp.130-146
  • Editors: , Editor
  • TED University Affiliated: No


This chapter investigates the relationship between gender and use of e-government services in Turkey. Based on household surveys, probit regression models are estimated to quantify determinants of e-government use for Turkish citizens. Empirical findings imply that there is a gender gap in use of e-government services. Turkish females are less likely to employ e-government tools compared to Turkish males. Household income, education level, being employed, and frequency of internet use are positively correlated with probability of e-government use for Turkish individuals. Finally, age demonstrates negative association with use of online government services. As the individual gets older, probability of using e-government platforms decreases. Thus, the digital divide prevails among Turkish citizens and should be addressed by policymakers.